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Global Spectrum, operators of the MassMutual Center, has learned that one simple phrase can enhance their customer service while bringing visitors and employees together. The cornerstone of the philosophy that drives everything we do at the MassMutual Center is our “how You doin’?” customer service program. HYD employs 10 goals to help maintain a first rate facility by providing top-notch service to our customers. This program is a company-wide customer service initiative to ensure that our clients and visitors are welcomed enthusiastically and enjoy the best service possible.

“How You Doin’?” Top 10

Customer First 

Use all resources available to serve internal and external customer interactions.

Golden Rule 

Treat co-workers and customers with complete respect, fairness and courtesy.

Listen 

Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses.

Think YES 

Consistently demonstrate a can-do approach in thoughts and actions.

Be Professional 

Represent Global Spectrum in an ethical and positive manner with all interactions.

Positive Attitude 

Solve problems creatively by making decisions that positively impact the entire organization.

24-Hour Rule 

Act with an appropriate sense of urgency when responding to any and all requests.

Everybody Sells 

Suggest and implement new ways to drive and improve our business.

Enthusiasm 

Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.

Do It Now 

Deliver on the things you have committed to doing and/or are accountable for producing.


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